FAQ
Service Description
1.Please carefully peruse the website prior to utilization
Each item has a different description. Please read the instructions carefully before placing your order.
Please do not order the same item through the same link at the same time. Please make sure your last order is completed before placing another order.
All services involved in follower growth are likely to experience declines. If it exceeds the specified time or is not guaranteed, no refund will be made.
This website does not accept any refund requests that are not due to system errors, such as data being lost too quickly (even seconds after updating), large amounts of data being lost, orders being completed too slowly, or wrong links placed by the user. If you cannot accept these terms, please do not place an order.
This website currently does not support withdrawals. Unused funds cannot be withdrawn.
By placing an order at www.monosmm.com,you are deemed to have agreed to these Terms of Service, whether or not you have read them.
www.monosmm.com reserves the right to adjust prices at any time due to costs or market conditions. Prices for each service are subject to change without notice.
The average completion times noted on the website are estimates. We do not guarantee the exact completion time of each order. If you feel that certain orders are taking a long time to complete, we will not refund or cancel orders in progress.
Frequently Asked Questions
What Do the Different Order Statuses Mean?
Pending: The order is about to begin
Processing: The order is being processed, which is the step before execution.
In progress: The order is currently underway.
Completed: The order has been completed.
Partial:This status is for orders that are only partially completed, where some tasks are finished and others are not. The cost for the unfinished parts will be refunded to the account.
Why Do My Purchased Followers Sometimes Drop Rapidly?
The loss of data can occur due to updates and checks by different social media platforms. If there is a guarantee for replenishment, you can submit your order number on our website to get your data refilled. The submission format should be: Order Number + Refill.
Why hasn't my order started or is taking a long time to start?
First, verify that the link provided is incorrect and check whether the service description requires you to set up a bot or a public channel. Make sure there are no errors in the content you submit and that you do not place orders for the same link consecutively on the same service.
If the order is not completed within two days, it may be due to order congestion. You may cancel your order by submitting your order number on our website's ticketing system. The submission format should be: order number + cancellation. If an order is overdue or only partially completed due to unusual reasons, the system will automatically cancel the order and process a refund.
Why Was My Order Only Partially Completed?
This situation generally occurs when the system is overloaded with a large number of orders, leading to only partial completion of your order. The cost for the unfinished part will be refunded to your account.
How do I cancel my order?
Orders with incorrect links will be automatically canceled by the system. If you wish to cancel a correctly linked order, successful cancellation is not guaranteed. If the order has not yet started, it can be successfully canceled, but once the order has been started, it cannot be canceled. Please check your details carefully before placing your order.
Why was my order canceled by the system?
Check whether the link information is correct and whether the same link task is placed in the same service at the same time. The system may not be able to operate or recognize such repetitive tasks. In addition, your order may be canceled if there are too many orders queued for the current service and cannot be fulfilled quickly. In this case, you may choose to place your order using a different service.
Order Shows Completed But the Data Is Incorrect?
Submit your order number on our website's ticketing system, and we will check whether the data is complete and supplement the remaining part. The submission format should be: Order Number + Data Inconsistency.
Why Is My Recharge Not Credited?
Generally, recharge is credited within 5-30 minutes. During times of high transaction volume, there might be a delay, so there's no need to worry. If you used USDT for recharge, please check if the address and amount are accurate.
Regardless of the payment method, the payment amount needs to be precise to the unit. Carefully review the order instructions before placing an order.
If the recharge does not reach your account after a long time, please open a ticket .
How To Use Drip-Feed?
Drip Feed is a service that we are offering so you would be able to put the same order multiple times automatically.
Example: You want to get 1000 likes on your Instagram Post but you want to get 100 likes each 30 minutes. Step by step, put all information below:
Note: Example if the service's max is 4000, you don’t put Quantity: 500 and Run: 10, because total quantity will be 500x10 = 5000 which is bigger than the service max (4000). Also never put the Interval below the actual start time (some services need 60 minutes to start, don’t put Interval less than the service start time or it will cause a fail in your order).
Link: Your Instagram Post Link
Quantity: 100
Runs: 10
Interval: 30